Warranty Policy

Warranty Coverage

The warranty covers damage caused by manufacturing defects in materials or workmanship under normal use and in accordance with the instructions in the product manual supplied with the item or published on the product's manual page.

Specific warranty details, such as the duration and scope for a particular model, may vary as stated on the warranty card, packaging, or product manual. If there is any conflict, the documents supplied with the product take precedence.

Warranty Period

Unless otherwise stated on the warranty card or product manual, Homemi products carry a standard 1-year warranty from the date of purchase or the date shown on the receipt/tax invoice.

• Register your warranty online via the “Warranty Registration” page within 30 days of purchase to speed up verification when filing a claim.
• If you haven't registered, you can still claim your warranty by presenting proof of purchase (receipt, tax invoice, or order confirmation).

Warranty Conditions

• The product must be used for its intended purpose and in accordance with the instructions in the product manual.
• Proof of purchase is required, such as a receipt, tax invoice, or order number.
• The serial number/model must match the registered information or proof of purchase, where applicable.

What Is Not Covered

• Damage caused by misuse, accidents, unauthorized modification, or repair by anyone not authorized by Homemi.
• Normal wear and tear, such as scratches, fading, or consumable parts.
• Damage caused by natural disasters, fire, electrical short-circuit, abnormal voltage, pests, or other force majeure events.
• Damage occurring after the warranty period has expired, or products with no proof of purchase whose origin cannot be verified.

How to File a Warranty Claim

You can report a product issue and request a repair or warranty claim as follows:

• Sign in and submit a request via “Repair Requests” in your account, or contact our customer service team directly.
• Attach photos/videos of the damage along with your order number or proof of purchase and the product model number.
• Our team will verify your warranty eligibility and respond within 3-5 business days.
• If the claim is covered, Homemi will repair, replace parts, or replace the product as appropriate, at no charge.

Possible Costs

If a product falls outside the warranty conditions or the warranty period has expired, you may be responsible for parts, labor, and/or shipping costs, which our service team will always confirm with you before proceeding.

Contact

For questions about this warranty policy, contact Homemi customer service at service@homemiofficial.com, call 061-270-8242, or message us on LINE @homemi.