Privacy Policy

Information We Collect

• Identity and contact information, such as your name, phone number, email address, and shipping/billing address.
• Account information, such as your username, order history, wishlist, and account settings.
• Payment information — credit/debit card details are processed and stored only by our PCI-compliant payment provider; Homemi does not store full card numbers on its own systems.
• Website and device usage data, such as IP address, device/browser type, and cookies (see our Cookie Policy for details).

How We Use Your Information

• To process orders, arrange delivery, and provide after-sales service, warranty, and repair support.
• To verify your identity and manage your account, and to communicate with you about orders or services.
• To improve the website and user experience, and to analyze data for product and service development.
• To send news, promotions, or marketing offers, where you have given consent, which you can withdraw at any time.
• To comply with legal and regulatory obligations, such as tax law.

Legal Basis for Processing

We process your personal data under at least one of the following legal bases: performance of a contract with you, your consent, Homemi's legitimate interests (e.g., fraud prevention), and compliance with legal obligations.

Disclosure to Third Parties

• Logistics and delivery providers, to ship your orders.
• Payment service providers, to process payments securely.
• Technology and marketing service providers, such as hosting, analytics, or advertising providers, under confidentiality obligations.
• Government or regulatory authorities, where required by law or a lawful order.
• Homemi does not sell your personal data to third parties for marketing purposes without your consent.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. For example, order and tax invoice data is retained for the statutory accounting and tax retention period. Once that period lapses, we delete the data or render it non-identifiable.

Data Security

We maintain appropriate technical and organizational measures to prevent unauthorized access, use, alteration, or disclosure of data, such as encryption in transit (HTTPS/TLS) and access restricted to authorized personnel only.

Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• The right to access and request a copy of your personal data.
• The right to request correction of inaccurate or outdated data.
• The right to request deletion or destruction of data, or to have it rendered non-identifiable, where required by law.
• The right to object to processing, and the right to request a temporary restriction of processing.
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• The right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe Homemi has failed to comply with the law.

How to Exercise Your Rights

You may exercise the rights above by contacting us using the details below. We will review and respond to your request within the timeframe required by law, and may ask for additional information to verify your identity first.

Cookies

Our website uses cookies and similar technologies to improve your experience. See our Cookie Policy for more details.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or applicable law. The date of the latest revision will be shown at the top of this page.

Contact

If you have questions about this policy or wish to exercise your data rights, contact us at service@homemiofficial.com, call 061-270-8242, or write to Ralunar Commerce Co., Ltd. (Head Office), 198 Soi On Nut 40, Sukhumvit 77 Road, On Nut, Suan Luang, Bangkok 10250.