Return and Refund Policy

Return Conditions

• Request a return within 7 days of receiving the product.
• The product must be unused and in its original condition, with all original packaging, tags, and accessories intact.
• Include proof of purchase, such as your order number or receipt.

Non-Returnable Items

• Products that have been used, assembled, or installed, unless the item is defective or the wrong item was shipped.
• Products damaged due to customer fault, such as misuse or unauthorized modification.
• Made-to-order products, or products clearly marked as clearance/final sale at the point of purchase.

Defective or Incorrect Items

If a product is damaged in transit, has a manufacturing defect, or doesn't match what you ordered, Homemi covers the full return shipping cost and will arrange a replacement or refund, whichever you prefer.

How to Request a Return

• Submit a request via “Returns” in your account, or contact our customer service team with your order number and photos of the item.
• Our team will review the request and confirm approval within 2-3 business days.
• Ship the item back to the address and method we provide, or wait for pickup if the item is defective or was shipped in error.
• Once we receive and inspect the returned item, we will process your refund or send a replacement.

Refunds

• Refunds are issued to the original payment method (e.g., credit/debit card, or bank transfer for cash-on-delivery orders).
• Refunds are typically processed within 7-14 business days after we complete inspection of the returned item, though timing may vary by payment provider or bank.

Contact

For questions about returns and refunds, contact us at service@homemiofficial.com, call 061-270-8242, or message us on LINE @homemi.